VDS Telephony & Beyond: All About Business Phone Systems
You might have been thought that professional business phone system is still essential for business communications despite the growth in alternative communication channels such as chat, email, and video conferencing. The fact is that telephone or phone business system still plays a major role both in sales and support. As a business owner or manager, you have the responsibility to choose the right business phone system that can address all the communication needs of your organization or company to ensure that all operations are running smoothly, and to be able to address real problems real-time for positive customer experience.
Unlike in the past where there are limited options, business phone systems don’t require a significant amount of capital because there are a wide array of options available right now. Before choosing the right business phone system, it is essential to determine the different options available for you. The different business phone system options are PBX, IP PBX, and Virtual VoIP systems. Business phone systems have different subdivisions including onsite solutions, cloud-based VoIP solutions, app-based, and browser-based virtual systems. PBX telephone business system has been used for many years, which operates via phone lines and communications happen through traditional phones, and telephones are maintained and kept in business’ offices. Internet connection is used in IP PBX business phone systems instead of traditional phone lines, and it is also referred to as Voice over Internet Protocol or VoIP. The communication server is either hosted onsite or remotely accessed via a service provider. A virtual VoIP software works without using a hardware because phone calls happen through a browser, or an app, right on the computer.
What is the type of your existing business communication system? Do you want to upgrade your current setup? Choose the right business phone system having the smoothest transition, so if you don’t have one yet, you can go for virtual business phone software, but if you have landlines and hard phones available, switching to virtual is not a practical choice. If you are receiving large volume of calls every day, you can find favor using analog connection though it may take time to implement, if you select a fully virtual system, the issue will lie on reliability. It is crucial to select the right business phone system by considering the ongoing and upfront costs. Do you need transfers, call waiting, intelligent routing, and other essential features? Do you need to know the current metrics of the calls like call volume, average hold time, and customer satisfaction ratings? Learn more about business phone systems here.